Shipping Policy

Thank you for shopping with us! We are committed to getting your order to you as quickly as possible. Please review our shipping policy below:

Order Processing:

• Orders are typically processed within 1-2 business days. Please note that processing time is separate from shipping time.

Shipping Time:

• We are a small business and do not have warehouses throughout the
  US like larger retailers therefore, shipping times may vary depending on fulfillment/shipping location and unexpected shipping delays.
  
• We understand that waiting can be difficult, and we appreciate your patience! 
  

Shipping Method:

• All orders are shipped via standard ground shipping.

Express Shipping:

• At this time, we only accept express shipping via request. Please send an email requesting express shipping and I will reply with further instructions. 

Tracking:

• Once your order has shipped, you will receive a shipping confirmation email with tracking information.

• You can track your order's progress using the provided tracking number.  
  
  

Delivery Issues:

• While we make every effort to ensure timely delivery, we are not responsible for delays caused by shipping carriers or unforeseen circumstances. 
  
  
• If you experience any issues with your delivery, please contact us at info@charlieandkiloco.com so we can assist you.

Important Notes:

• Business days are Monday through Friday, excluding holidays.
• Shipping times are estimates and are not guaranteed.
• We reserve the right to modify this policy at any time.

We appreciate your understanding and are committed to providing you with a positive shopping experience!